Provider Text Messaging Programs

Provider text or mobile messages (SMS/MMS) send you timely and relevant information.

If you get something from us by email, print/mail or a web campaign, you may be able to text us back, for more info about it.

Employee Assistance Program: Critical Incident Response (CIR)

The Employee Assistance Program (EAP) provides counseling, work-life consultations, and digital services to support a wide range of health needs across the behavioral health spectrum. In emergency situations, this program reaches out to nearby CIR certified providers to determine availability to provide services to impacted groups. You will not receive a message unless there is a need in your area. On average, you won’t receive more than 1 message per day. Message and data rates may apply.

CIR-Certified Providers: Change your “opt-in” anytime

Text  STOP to 33767 to stop receiving Anthem EAP messages, to unsubscribe, and not receive any mobile alerts that you requested from the Provider Text Messaging Program.

Important Information to Remember

Text messages are not encrypted and may contain confidential information. Texts may also be intercepted, accessed, or retained by third parties.

Need help?

Get help to start or stop receiving alerts.  Just email dl-eapcirproviders@anthem.com, call 800-728-9492, option 2,  or Text HELP to 33767.

Frequently Asked Questions

Is there a cost to get text messages from Anthem?

There is no cost to enroll and participate in Anthem’s Provider text messaging programs. But message and data rates may apply.

What is SMS?

Short Message Service (SMS) is another way of saying text or mobile messaging. They’re primarily communications to and from mobile or cell phone devices, usually up to 160 characters long.

Is SMS the same as text messaging? 

Yes.

What is the difference between text messaging, SMS and MMS? 
Short message service (SMS) is a standard text message format. Multimedia message service (MMS) is also a text message style — but can include pictures, video, sounds and text.

Does my phone support SMS/MMS? 
Most cell phone plans in the United States support SMS/MMS. Call your mobile service provider if you’re not sure.

Is there a fee for SMS/MMS? 

Standard messaging rates may apply. We don’t charge for sending you texts. But if you normally pay for texts, or if you have a certain number each month, the same thing applies to texts you get from us. Call your mobile service provider to check.

What mobile service providers support Anthem’s texting programs? 

Supported carriers are AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.

Is a purchase required?

No, a purchase is not a requirement of the SMS/MMS program. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. Texts may be sent using an automatic telephone dialing system.

Is my privacy protected? 

Please see our privacy policy: https://www.anthem.com/privacy/

What is a short code? 

The short code is a 5-6 digit shortened phone number that mobile phone companies assign to businesses sending text messages over their network. You can text HELP to the short code for more information on the business and the program. These codes are individually approved by each mobile service provider, preventing spam and illegal marketing from their networks.

Who is "33767"? 

Anthem has registered this number (called a short code) in the United States. We intend to make sure that all messages you get from us on your cell phone will note this number or the words ANTHEM EAP as the sender. So you can make sure that a message is from Anthem and not someone else.

What is a keyword? 

A keyword is a 4-12 alpha/numeric “key” that differentiates campaign actions on a short code.

Why can't I get the entire content of an article via SMS message? 

The SMS standard specification is 160 characters maximum for a text. So, we don’t send you texts that are more than that.

I have a question about this service that was not answered above. How do I get it answered? 

Send an e-mail to  dl-eapcirproviders@anthem.com, answers about our text messaging services.